MedFrontDesk.ai
Questions about AI for your front desk?
We answer every concern—security, escalation, integrations—so you can move confidently to automation.
Frequently asked questions
Everything in plain language so teams can share accurate answers with leadership and patients.
How does MedFrontDesk.ai stay HIPAA compliant?
We route calls through HIPAA-safe infrastructure, log only the necessary metadata, and can optionally record transcripts directly into your practice platform.
Can the AI escalate to live agents?
Yes—routing rules escalate to humans based on intent, specialty, or high-priority callers, so patients get the right attention when needed.
What phone systems does it work with?
MedFrontDesk.ai sits in front of any SIP or cloud phone platform and pipes data into your EMR, CRM, or practice management tool within minutes.
What does deployment look like?
We partner with your operations team, share custom call flows, run a short pilot, and provide ongoing optimization—go-live happens in hours, not weeks.