After-Hours Overflow Playbook
Keep phones covered past 5PM without burning out your on-call team. Katie fields cancellations, refills, and urgent requests instantly.
<1sAvg. answer speed99%Escalation accuracy
View detailed playbook →MedFrontDesk.ai
Phone-triage playbooks built for every challenge
Fifteen structured flows — from after-hours overflow to VIP concierge handling — each tied to proven MedReception.ai assets.
Phone triage frameworksCare continuityHuman + AI
Choose a playbook to deploy
Stats, care scenarios, and checklists for every call-problem you face.
Morning Call Surge Stabilizer
Tame the 8AM chaos. Katie triages appointment requests, refills, and labs before your humans finish their first coffee.
72%Queued calls handled-45%Transfers reduced
View detailed playbook →Lunch-Hour Coverage Blueprint
Stop closing phones mid-day. Katie absorbs peaks while your human team actually eats and resets.
63%Lunch calls resolved92 secAverage handle
View detailed playbook →Prescription Refill Screener
Route refill chasers into a structured workflow so clinicians only see requests that follow policy.
Prescription Refill Screener
Route refill chasers into a structured workflow so clinicians only see requests that follow policy.
Referral Intake Fast-Track
Stop losing referrals to voicemail. Katie captures every detail and books next steps instantly.
+38%Referrals captured
View detailed playbook →Lab Results Callback Organizer
Keep lab-result chasers out of the nurse line. Katie verifies identity, communicates policies, and routes only what needs a nurse.
Imaging Prep + Coordination
Automate imaging prep, fasting reminders, and paperwork so techs stop fielding repetitive calls.
78%Prep calls automated
View detailed playbook →Voicemail Drain Playbook
Empty your voicemail box daily. Katie transcribes, tags intent, and handles anything that doesn’t need a human.
Multi-Location Routing
Guide patients to the right campus without 5 transfers. Katie routes by provider, location, and availability.
58%Transfers eliminated
View detailed playbook →Bilingual Greeting + Routing
Deliver native-language support instantly. Katie detects language preference and routes to bilingual staff or handles in-language.
37Languages supported
View detailed playbook →Urgent Care Queue Balancer
Urgent care phones spike unpredictably. Katie provides wait times, insurance checks, and instructions so staff can focus on walk-ins.
41%Calls deflected
View detailed playbook →Nurse Line Relief
Give nurses their focus back. Katie manages symptom updates, portal questions, and prescription status calls.
Insurance Verification Auto-Capture
Collect insurance cards, DOB, and coordination-of-benefits details before a human touches the ticket.
Pre-Op Instruction Concierge
Automate NPO reminders, medication holds, and arrival logistics so surgeons start on time.
No-Show Recovery Calls
Automate rescheduling outreach when patients miss appointments to reclaim lost slots.
Billing Question Containment
Keep financial calls organized. Katie explains statements, captures disputes, and routes high-value concerns to the RCM team.