ContactBook a callGet My Score
AnswerEvery call picked up, triaged, and routed — including the ones outside office hours.
ScheduleSlots filled, cancellations backfilled, and recalls that actually go out.
IntakeDemographics, insurance, consents and history captured before the visit, not at the window.
ProcessFaxes, referrals, records and prior auth — the paperwork nobody sees and everybody drowns in.
CollectCoverage verified before the visit and balances collected after it.
GrowThe digital front door: getting found, getting booked, and getting reviewed.
ContactStaff & OperationsFront Desk Score

MedFrontDesk Playbook

Voicemail Drain Playbook

Empty your voicemail box daily. Katie transcribes, tags intent, and handles anything that doesn’t need a human.

When to run this playbook

Voicemail reaches capacity regularly.

Staff re-listen multiple times to understand callers.

No visibility into message themes.

Caller journey (high-level)

01

Forward voicemail

Pipe voicemail recordings into MedReception.ai for immediate transcription.

02

Auto-resolve

FAQs trigger auto replies or call-backs without staff involvement.

03

Queue management

Structured tickets land in your inbox sorted by urgency, provider, and topic.

Triage categories & actions

CategoryExample callsNotificationTarget callbackCaller messaging
EmergencyChest pain, stroke, trauma.911 / ERImmediateCall 911 or go to the ER now.
Urgent clinicalWorsening postop pain, severe symptoms.On-call provider< 15 minProvider calls back within 15 minutes.
Routine clinicalRefills, mild symptoms, referrals.Daytime teamNext business dayCare team follows up on the next business day.
Non-clinical / adminScheduling, billing, paperwork.Admin queueNext business dayFront desk follows up when the office reopens.