What goes wrong today
Aged patient balances are usually written off by default rather than by decision. Nobody chooses to stop pursuing them; the work simply never reaches the top of anyone's list, and after a while it feels too old to raise.
After the visit
Aged Patient A/R Recovery
Recovering patient balances that have aged past 90 days.
Recovering patient balances that have aged past 90 days.
Aged patient balances are usually written off by default rather than by decision. Nobody chooses to stop pursuing them; the work simply never reaches the top of anyone's list, and after a while it feels too old to raise.
What good looks like
A structured recovery motion that contacts patients about aged balances consistently, offers a way to pay in the same contact, and escalates only what genuinely needs a human.
- Consistent outreach rather than ad-hoc effort
- Payment possible inside the contact
- Payment-plan capture where a lump sum is unrealistic
- Suppression for disputed or hardship accounts
What to measure
Pick these before you change anything, so the effect is visible rather than anecdotal.
- Recovery rate on balances over 90 days
- Average days to payment after contact
- Share resolved without staff involvement
Where we stand: In development
In active development.
Rollout checklist
- Document how this is handled today, and by whom.
- Put a number on the hours or dollars involved.
- Decide which cases must always reach a person.
- Agree the metrics you will judge success on.
Frequently asked questions
Do you solve this today?
In active development.
How do we work out whether this is our biggest gap?
The Front Desk Opportunity Scan estimates the hours and revenue behind each area from your own volumes and ranks them against each other.
Keep going on MedReception.ai
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