After the visit

Patient Balance Reminders

Reminding patients about outstanding balances before they age.

Reminding patients about outstanding balances before they age.

A balance is easiest to collect in the first thirty days, while the visit is still recent and the patient still associates the bill with care they received. Practices that only act at ninety days have already lost most of that advantage.

What goes wrong today

A balance is easiest to collect in the first thirty days, while the visit is still recent and the patient still associates the bill with care they received. Practices that only act at ninety days have already lost most of that advantage.

What good looks like

Reminders that go out on a schedule from the first statement rather than at the point the balance has become a problem, with a payment path in the reminder itself.

  • Outreach starting early, not at 90 days
  • Payment path in the reminder
  • Escalation ladder rather than repetition
  • Stops automatically on payment

What to measure

Pick these before you change anything, so the effect is visible rather than anecdotal.

  • Share of balances collected inside 30 days
  • Aged A/R as a share of total patient A/R
  • Statements sent per collected dollar

Where we stand: In development

Part of the A/R recovery work in development.

Rollout checklist

  • Document how this is handled today, and by whom.
  • Put a number on the hours or dollars involved.
  • Decide which cases must always reach a person.
  • Agree the metrics you will judge success on.

Frequently asked questions

Do you solve this today?

Part of the A/R recovery work in development.

How do we work out whether this is our biggest gap?

The Front Desk Opportunity Scan estimates the hours and revenue behind each area from your own volumes and ranks them against each other.

Keep going on MedReception.ai

MedFrontDesk.ai is the playbook library. MedReception.ai is the platform that runs it.

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