Reminding patients about outstanding balances before they age.
A balance is easiest to collect in the first thirty days, while the visit is still recent and the patient still associates the bill with care they received. Practices that only act at ninety days have already lost most of that advantage.
What goes wrong today
A balance is easiest to collect in the first thirty days, while the visit is still recent and the patient still associates the bill with care they received. Practices that only act at ninety days have already lost most of that advantage.
What good looks like
Reminders that go out on a schedule from the first statement rather than at the point the balance has become a problem, with a payment path in the reminder itself.
Outreach starting early, not at 90 days
Payment path in the reminder
Escalation ladder rather than repetition
Stops automatically on payment
What to measure
Pick these before you change anything, so the effect is visible rather than anecdotal.
Share of balances collected inside 30 days
Aged A/R as a share of total patient A/R
Statements sent per collected dollar
Where we stand: In development
Part of the A/R recovery work in development.
Rollout checklist
Document how this is handled today, and by whom.
Put a number on the hours or dollars involved.
Decide which cases must always reach a person.
Agree the metrics you will judge success on.
Frequently asked questions
Do you solve this today?
Part of the A/R recovery work in development.
How do we work out whether this is our biggest gap?
The Front Desk Opportunity Scan estimates the hours and revenue behind each area from your own volumes and ranks them against each other.
Keep going on MedReception.ai
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