EMR Integration
Answer calls with Katie, then push structured notes, referral info, and schedule requests straight into Epic templates.
Answer calls with Katie, then push structured notes, referral info, and schedule requests straight into Epic templates.
Practices running Epic usually do not want to change their charting workflow to fix their phones. The point of this integration is that they do not have to: calls are answered and triaged up front, and what reaches Epic is a structured record in the place your team already looks.
Katie answers and triages the call, then writes the outcome into Epic through the paths below. Your staff keep working where they already work.
PHI handling for Epic deployments is covered by a signed BAA, with access logging that lines up with your existing controls.
The calls that currently interrupt whoever is nearest the phone get handled before they reach anyone, and arrive in Epic already structured.
Agree the numbers before you switch anything on, so the effect of the Epic integration is visible rather than anecdotal.
No. The integration writes into the places your team already works. Charting workflow stays as it is.
Most integrations are part of a 7 to 14 day personalized go-live. More complex environments can run longer, and you get a dated plan up front.
Yes. A signed BAA is standard before any PHI is handled.
MedFrontDesk.ai is the playbook library. MedReception.ai is the platform that runs it.
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How the Epic integration works for each specialty's call patterns and triage rules.
