Why rheumatology calls need specialty rules
Specialty-tuned call handling for rheumatology practices: triage rules your clinicians define, scheduling that respects your visit types, and escalation that never sits in a queue.
Infusion Scheduling
Biologic infusions are booked against chair availability and authorization status.
Prior Authorization Status
Patients get an accurate status instead of calling weekly to ask.
Flare Triage
Flare descriptions are screened and routed to the clinical queue with structured detail.
What lands in Epic
Triage happens on the call. What reaches Epic is a structured record in the place your team already works, not a voicemail someone has to transcribe.
- Read-only access to appointments via RPA or App Orchard
- Drop call summaries into In Basket or work queues
- Optional SmartForm intake for referrals
Setting it up for a rheumatology practice on Epic
Go-live is typically 7 to 14 days. Most of that time is spent on your rules rather than on the integration itself.
- Load infusion chair constraints
- Define flare escalation criteria
- Connect prior-auth status source
- Confirm which Epic modules your practice uses
- Decide where each call type should land in Epic
Security and compliance
PHI handling is covered by a signed BAA before anything goes live.
- BAA-backed deployment
- Audit logging synced with Epic security
