Why gastroenterology calls need specialty rules
GI clinics juggle prep instructions, pathology calls, and referrals. Katie keeps every caller organized.
Procedure Prep
AI shares colonoscopy/EGD instructions, medication holds, and texts reminders.
Pathology Results
Katie captures callback preferences and summarizes urgency for the GI provider.
Referral Coordination
Referring offices send records via secure link; Katie confirms completion.
What lands in Epic
Triage happens on the call. What reaches Epic is a structured record in the place your team already works, not a voicemail someone has to transcribe.
- Read-only access to appointments via RPA or App Orchard
- Drop call summaries into In Basket or work queues
- Optional SmartForm intake for referrals
Setting it up for a gastroenterology practice on Epic
Go-live is typically 7 to 14 days. Most of that time is spent on your rules rather than on the integration itself.
- Confirm which Epic modules your practice uses
- Decide where each call type should land in Epic
Security and compliance
PHI handling is covered by a signed BAA before anything goes live.
- BAA-backed deployment
- Audit logging synced with Epic security