Access
Holding capacity for patients who need to be seen today without wrecking the schedule.
Holding capacity for patients who need to be seen today without wrecking the schedule.
Same-day capacity is either hoarded and wasted or released and immediately consumed by routine visits. Both failures come from the same cause: the rule about who qualifies lives in someone's head rather than in the booking logic.
Same-day capacity is either hoarded and wasted or released and immediately consumed by routine visits. Both failures come from the same cause: the rule about who qualifies lives in someone's head rather than in the booking logic.
Explicit criteria for what qualifies as same-day, applied consistently at the point of booking, with unused capacity released on a schedule rather than by memory.
Agree these before changing anything, so the effect is visible rather than argued about.
Applied as part of call-handling booking rules today.
Applied as part of call-handling booking rules today.
The Front Desk Opportunity Scan ranks this against every other area using your own volumes.
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