Authorisations

Prior Authorization Workflow

Determining whether an authorisation is required, assembling the documentation, submitting it, and tracking it to a decision.

Determining whether an authorisation is required, assembling the documentation, submitting it, and tracking it to a decision.

Prior auth is long, repetitive and invisible to the patient, who only knows their procedure has not been scheduled. It is frequently a full role in a mid-sized practice, and the work is almost entirely rules plus document assembly — which is what makes it automatable in principle.

What goes wrong today

Prior auth is long, repetitive and invisible to the patient, who only knows their procedure has not been scheduled. It is frequently a full role in a mid-sized practice, and the work is almost entirely rules plus document assembly — which is what makes it automatable in principle.

What good looks like

Requirement checks per payer and procedure, documentation gathered from the chart, submission tracked to a decision, and denials queued for a human with the reason attached.

  • Payer-specific requirement rules
  • Clinical documentation assembly from the chart
  • Submission and status tracking
  • A denial queue with reasons, not just rejections

What to measure

Pick these before you change anything, so the effect is visible rather than anecdotal.

  • Staff-hours per week on authorisations
  • Median days to decision
  • Denial rate and top denial reasons
  • Procedures delayed pending authorisation

Where we stand: In development

In development, and the most-requested thing we do not yet ship.

Rollout checklist

  • Document how this is handled today, and by whom.
  • Put a number on the hours or dollars involved.
  • Decide which cases must always reach a person.
  • Agree the metrics you will judge success on.

Frequently asked questions

Do you solve this today?

In development, and the most-requested thing we do not yet ship.

How do we work out whether this is our biggest gap?

The Front Desk Opportunity Scan estimates the hours and revenue behind each area from your own volumes and ranks them against each other.

Keep going on MedReception.ai

MedFrontDesk.ai is the playbook library. MedReception.ai is the platform that runs it.

More in Process