Utilisation
The empty twenty minutes at 2:40pm that nobody notices until the day is over.
The empty twenty minutes at 2:40pm that nobody notices until the day is over.
Gaps appear from cancellations, mis-sized visit types and template drift. Individually each is trivial; across a month they are a meaningful share of capacity. Nobody owns finding them because the schedule looks full at a glance.
Gaps appear from cancellations, mis-sized visit types and template drift. Individually each is trivial; across a month they are a meaningful share of capacity. Nobody owns finding them because the schedule looks full at a glance.
Gaps surfaced while they can still be filled, matched against a waitlist that knows who wants an earlier slot.
Agree these before changing anything, so the effect is visible rather than argued about.
Waitlist backfill is live; systematic gap detection is on the roadmap.
Waitlist backfill is live; systematic gap detection is on the roadmap.
The Front Desk Opportunity Scan ranks this against every other area using your own volumes.
MedFrontDesk.ai is the playbook library. MedReception.ai is the platform that runs it.
