Utilisation
Moving a no-show rate that has not responded to reminders so far.
Moving a no-show rate that has not responded to reminders so far.
Most practices already send reminders and still have a stubborn rate, which leads to the wrong conclusion that reminders do not work. Usually the reminders are going out inconsistently, or they are one-way — the patient cannot act on them at the moment they realise they cannot attend.
Most practices already send reminders and still have a stubborn rate, which leads to the wrong conclusion that reminders do not work. Usually the reminders are going out inconsistently, or they are one-way — the patient cannot act on them at the moment they realise they cannot attend.
Reminders that always go out, in the patient's language, with the ability to confirm, cancel or reschedule inside the reminder itself. A cancellation two days early is a filled slot; a no-show is not.
Pick these before you change anything, so the effect is visible rather than anecdotal.
Reminders, rescheduling and waitlist backfill run today.
Reminders, rescheduling and waitlist backfill run today.
The Front Desk Opportunity Scan estimates the hours and revenue behind each area from your own volumes and ranks them against each other.
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