Before the visit
Confirming active coverage, copay, deductible and referral requirements before the patient arrives.
Confirming active coverage, copay, deductible and referral requirements before the patient arrives.
Checking coverage one patient at a time by phone or portal is the most expensive way to get an answer that is available in bulk. Skipping it is worse: the visit happens, the claim is denied, and the balance becomes a patient-collections problem instead.
Checking coverage one patient at a time by phone or portal is the most expensive way to get an answer that is available in bulk. Skipping it is worse: the visit happens, the claim is denied, and the balance becomes a patient-collections problem instead.
Coverage checked ahead of the visit, with copay and deductible known at check-in and referral or PCP requirements surfaced before they become a denial.
Pick these before you change anything, so the effect is visible rather than anecdotal.
In development. A clearinghouse covers this well today and is the honest recommendation in the meantime.
In development. A clearinghouse covers this well today and is the honest recommendation in the meantime.
The Front Desk Opportunity Scan estimates the hours and revenue behind each area from your own volumes and ranks them against each other.
MedFrontDesk.ai is the playbook library. MedReception.ai is the platform that runs it.
