Denials
The denials that trace back to registration rather than coding.
The denials that trace back to registration rather than coding.
A meaningful share of denials originate at the front desk: wrong payer, mistyped member ID, missing referral, coverage that was inactive on the date of service. They are diagnosed in billing weeks later, and the feedback rarely reaches the person who made the entry.
A meaningful share of denials originate at the front desk: wrong payer, mistyped member ID, missing referral, coverage that was inactive on the date of service. They are diagnosed in billing weeks later, and the feedback rarely reaches the person who made the entry.
Front-desk-caused denials counted separately and fed back to the front desk, so the error type is visible to the people who can prevent it.
Agree these before changing anything, so the effect is visible rather than argued about.
Eligibility automation is in development; capture accuracy is live.
Eligibility automation is in development; capture accuracy is live.
The Front Desk Opportunity Scan ranks this against every other area using your own volumes.
MedFrontDesk.ai is the playbook library. MedReception.ai is the platform that runs it.
