eClinicalWorks + Gastroenterology

eClinicalWorks AI Front Desk for Gastroenterology

A gastroenterology practice running eClinicalWorks has two separate problems: the calls that never get answered, and the detail that never makes it into the chart. This covers both.

Why gastroenterology calls need specialty rules

GI clinics juggle prep instructions, pathology calls, and referrals. Katie keeps every caller organized.

Procedure Prep

AI shares colonoscopy/EGD instructions, medication holds, and texts reminders.

Pathology Results

Katie captures callback preferences and summarizes urgency for the GI provider.

Referral Coordination

Referring offices send records via secure link; Katie confirms completion.

What lands in eClinicalWorks

Triage happens on the call. What reaches eClinicalWorks is a structured record in the place your team already works, not a voicemail someone has to transcribe.

  • RPA scripting of schedules + telephone encounters
  • Bidirectional intake summaries via FTP or APIs
  • Auto-tag phone encounters for reporting

Setting it up for a gastroenterology practice on eClinicalWorks

Go-live is typically 7 to 14 days. Most of that time is spent on your rules rather than on the integration itself.

  • Confirm which eClinicalWorks modules your practice uses
  • Decide where each call type should land in eClinicalWorks

Other specialties on eClinicalWorks

Gastroenterology on other platforms