ContactBook a callGet My Score
AnswerEvery call picked up, triaged, and routed — including the ones outside office hours.
ScheduleSlots filled, cancellations backfilled, and recalls that actually go out.
IntakeDemographics, insurance, consents and history captured before the visit, not at the window.
ProcessFaxes, referrals, records and prior auth — the paperwork nobody sees and everybody drowns in.
CollectCoverage verified before the visit and balances collected after it.
GrowThe digital front door: getting found, getting booked, and getting reviewed.
ContactStaff & OperationsFront Desk Score

eClinicalWorks + Multi-Specialty Groups

eClinicalWorks AI Front Desk for Multi-Specialty Groups

A multi-specialty groups practice running eClinicalWorks has two separate problems: the calls that never get answered, and the detail that never makes it into the chart. This covers both.

Book a demoMulti-Specialty Groups on MedReception.ai

Why multi-specialty groups calls need specialty rules

Keep dozens of service lines organized without spinning up separate call centers. Katie routes by specialty, provider, and intent.

Smart Directory

AI uses knowledge of each specialty’s rules to connect patients correctly.

Cross-Sell Opportunities

Callers interested in new services receive curated education + booking links.

Executive Reporting

Leaders see which specialties drive the most calls and where to staff.

What lands in eClinicalWorks

Triage happens on the call. What reaches eClinicalWorks is a structured record in the place your team already works, not a voicemail someone has to transcribe.

  • RPA scripting of schedules + telephone encounters
  • Bidirectional intake summaries via FTP or APIs
  • Auto-tag phone encounters for reporting

Setting it up for a multi-specialty groups practice on eClinicalWorks

Go-live is typically 7 to 14 days. Most of that time is spent on your rules rather than on the integration itself.

  • Confirm which eClinicalWorks modules your practice uses
  • Decide where each call type should land in eClinicalWorks

Run this on MedReception.ai

MedFrontDesk.ai documents the playbook. MedReception.ai is the platform that runs it in your practice.

Multi-Specialty Groups coverage

The specialty page on the platform site.

EMR integrations

How eClinicalWorks connects end to end.

Pricing

Transparent tiers, HIPAA-ready coverage included.

Book a demo

Walk through your own call scenarios live.

Other specialties on eClinicalWorks

eClinicalWorks for OrthopedicseClinicalWorks for PediatricseClinicalWorks for Urgent CareeClinicalWorks for CardiologyeClinicalWorks for GastroenterologyeClinicalWorks for Behavioral HealtheClinicalWorks for DermatologyeClinicalWorks for NeurologyeClinicalWorks for UrologyeClinicalWorks for OncologyeClinicalWorks for EndocrinologyeClinicalWorks for OphthalmologyeClinicalWorks for Dental & Oral SurgeryeClinicalWorks for Physical TherapyeClinicalWorks for Telehealth-First ClinicseClinicalWorks for OB-GYNeClinicalWorks for ENT and OtolaryngologyeClinicalWorks for Allergy and ImmunologyeClinicalWorks for Pain ManagementeClinicalWorks for NephrologyeClinicalWorks for RheumatologyeClinicalWorks for PodiatryeClinicalWorks for Sleep Medicine

Multi-Specialty Groups on other platforms

Epic for Multi-Specialty GroupsAthenahealth for Multi-Specialty GroupsNextGen for Multi-Specialty GroupsModMed for Multi-Specialty GroupsAdvancedMD for Multi-Specialty GroupsDrChrono for Multi-Specialty GroupsCareCloud for Multi-Specialty GroupsKareo for Multi-Specialty GroupsOffice Ally for Multi-Specialty GroupsGreenway Intergy for Multi-Specialty GroupsAllscripts / Veradigm for Multi-Specialty GroupsPractice Fusion for Multi-Specialty GroupsMeditech for Multi-Specialty GroupsCerner for Multi-Specialty Groups