eClinicalWorks + Orthopedics

eClinicalWorks AI Front Desk for Orthopedics

A orthopedics practice running eClinicalWorks has two separate problems: the calls that never get answered, and the detail that never makes it into the chart. This covers both.

Why orthopedics calls need specialty rules

Stabilize imaging requests, postop calls, and surgical scheduling while your ortho team stays focused on procedures.

MRI + PT Coordination

Katie books imaging, shares prep instructions, and loops in PT partners instantly.

Postop Symptom Updates

AI logs wound updates, pain scores, and escalates red flags to the surgeon’s nurse.

Referral Capture

Referring offices submit op notes, imaging, and urgency, ensuring no surgical case is missed.

What lands in eClinicalWorks

Triage happens on the call. What reaches eClinicalWorks is a structured record in the place your team already works, not a voicemail someone has to transcribe.

  • RPA scripting of schedules + telephone encounters
  • Bidirectional intake summaries via FTP or APIs
  • Auto-tag phone encounters for reporting

Setting it up for a orthopedics practice on eClinicalWorks

Go-live is typically 7 to 14 days. Most of that time is spent on your rules rather than on the integration itself.

  • Load surgeon-specific prep guides
  • Define red-flag symptoms
  • Map referring MD escalation
  • Confirm which eClinicalWorks modules your practice uses
  • Decide where each call type should land in eClinicalWorks

Other specialties on eClinicalWorks

Orthopedics on other platforms