Athenahealth + Gastroenterology
A gastroenterology practice running Athenahealth has two separate problems: the calls that never get answered, and the detail that never makes it into the chart. This covers both.
GI clinics juggle prep instructions, pathology calls, and referrals. Katie keeps every caller organized.
Procedure Prep
AI shares colonoscopy/EGD instructions, medication holds, and texts reminders.
Pathology Results
Katie captures callback preferences and summarizes urgency for the GI provider.
Referral Coordination
Referring offices send records via secure link; Katie confirms completion.
Triage happens on the call. What reaches Athenahealth is a structured record in the place your team already works, not a voicemail someone has to transcribe.
Go-live is typically 7 to 14 days. Most of that time is spent on your rules rather than on the integration itself.
PHI handling is covered by a signed BAA before anything goes live.
MedFrontDesk.ai documents the playbook. MedReception.ai is the platform that runs it in your practice.
