Athenahealth + Physical Therapy
A physical therapy practice running Athenahealth has two separate problems: the calls that never get answered, and the detail that never makes it into the chart. This covers both.
Fill schedules, manage cancellations, and keep therapists focused on care rather than constant phone work.
Cancellation Recovery
Katie rebooks same-week slots with waitlist patients.
Plan of Care Compliance
AI reminds patients of visit counts, home exercise adherence, and documents feedback.
Insurance Updates
Eligibility changes or auth requests get captured and routed instantly.
Triage happens on the call. What reaches Athenahealth is a structured record in the place your team already works, not a voicemail someone has to transcribe.
Go-live is typically 7 to 14 days. Most of that time is spent on your rules rather than on the integration itself.
PHI handling is covered by a signed BAA before anything goes live.
MedFrontDesk.ai documents the playbook. MedReception.ai is the platform that runs it in your practice.
