Athenahealth + Endocrinology
A endocrinology practice running Athenahealth has two separate problems: the calls that never get answered, and the detail that never makes it into the chart. This covers both.
Automate insulin refill policies, lab reminders, and CGM troubleshooting so endocrine nurses get back time.
Insulin & CGM Support
Katie walks patients through uploads, sensor issues, and refill rules.
Lab Compliance
AI pushes reminders for A1C, thyroid labs, and captures results before visits.
Referral Prioritization
New referrals are triaged by diagnosis (Type 1 vs. PCOS vs. thyroid).
Triage happens on the call. What reaches Athenahealth is a structured record in the place your team already works, not a voicemail someone has to transcribe.
Go-live is typically 7 to 14 days. Most of that time is spent on your rules rather than on the integration itself.
PHI handling is covered by a signed BAA before anything goes live.
MedFrontDesk.ai documents the playbook. MedReception.ai is the platform that runs it in your practice.
