Athenahealth + Urology
A urology practice running Athenahealth has two separate problems: the calls that never get answered, and the detail that never makes it into the chart. This covers both.
Differentiate urgent symptoms from routine refills, capture lab work, and streamline procedure scheduling.
Symptom Sorting
Katie screens for hematuria, retention, or infection and escalates appropriately.
PSA / Lab Follow-up
Results questions route with context; routine inquiries get portal guidance.
Procedure Prep
AI shares BPH, cystoscopy, and surgical prep instructions to reduce cancellations.
Triage happens on the call. What reaches Athenahealth is a structured record in the place your team already works, not a voicemail someone has to transcribe.
Go-live is typically 7 to 14 days. Most of that time is spent on your rules rather than on the integration itself.
PHI handling is covered by a signed BAA before anything goes live.
MedFrontDesk.ai documents the playbook. MedReception.ai is the platform that runs it in your practice.
