Athenahealth + Dermatology
A dermatology practice running Athenahealth has two separate problems: the calls that never get answered, and the detail that never makes it into the chart. This covers both.
Route cosmetic vs. medical calls properly, capture image uploads, and stop missing cash-pay opportunities.
Lesion Intake
Callers upload photos securely; Katie tags them for clinician review.
Cosmetic Inquiries
AI answers pricing FAQs and books consults without tying up staff.
Biopsy Follow-Up
Katie logs symptoms and ensures urgent findings reach the derm quickly.
Triage happens on the call. What reaches Athenahealth is a structured record in the place your team already works, not a voicemail someone has to transcribe.
Go-live is typically 7 to 14 days. Most of that time is spent on your rules rather than on the integration itself.
PHI handling is covered by a signed BAA before anything goes live.
MedFrontDesk.ai documents the playbook. MedReception.ai is the platform that runs it in your practice.
