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AnswerEvery call picked up, triaged, and routed — including the ones outside office hours.
ScheduleSlots filled, cancellations backfilled, and recalls that actually go out.
IntakeDemographics, insurance, consents and history captured before the visit, not at the window.
ProcessFaxes, referrals, records and prior auth — the paperwork nobody sees and everybody drowns in.
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Epic + Urology

Epic AI Front Desk for Urology

A urology practice running Epic has two separate problems: the calls that never get answered, and the detail that never makes it into the chart. This covers both.

Book a demoUrology on MedReception.ai

Why urology calls need specialty rules

Differentiate urgent symptoms from routine refills, capture lab work, and streamline procedure scheduling.

Symptom Sorting

Katie screens for hematuria, retention, or infection and escalates appropriately.

PSA / Lab Follow-up

Results questions route with context; routine inquiries get portal guidance.

Procedure Prep

AI shares BPH, cystoscopy, and surgical prep instructions to reduce cancellations.

What lands in Epic

Triage happens on the call. What reaches Epic is a structured record in the place your team already works, not a voicemail someone has to transcribe.

  • Read-only access to appointments via RPA or App Orchard
  • Drop call summaries into In Basket or work queues
  • Optional SmartForm intake for referrals

Setting it up for a urology practice on Epic

Go-live is typically 7 to 14 days. Most of that time is spent on your rules rather than on the integration itself.

  • Confirm which Epic modules your practice uses
  • Decide where each call type should land in Epic

Security and compliance

PHI handling is covered by a signed BAA before anything goes live.

  • BAA-backed deployment
  • Audit logging synced with Epic security

Run this on MedReception.ai

MedFrontDesk.ai documents the playbook. MedReception.ai is the platform that runs it in your practice.

Urology coverage

The specialty page on the platform site.

EMR integrations

How Epic connects end to end.

Pricing

Transparent tiers, HIPAA-ready coverage included.

Book a demo

Walk through your own call scenarios live.

Other specialties on Epic

Epic for OrthopedicsEpic for PediatricsEpic for Urgent CareEpic for CardiologyEpic for GastroenterologyEpic for Behavioral HealthEpic for DermatologyEpic for NeurologyEpic for OncologyEpic for EndocrinologyEpic for OphthalmologyEpic for Dental & Oral SurgeryEpic for Physical TherapyEpic for Multi-Specialty GroupsEpic for Telehealth-First ClinicsEpic for OB-GYNEpic for ENT and OtolaryngologyEpic for Allergy and ImmunologyEpic for Pain ManagementEpic for NephrologyEpic for RheumatologyEpic for PodiatryEpic for Sleep Medicine

Urology on other platforms

Athenahealth for UrologyeClinicalWorks for UrologyNextGen for UrologyModMed for UrologyAdvancedMD for UrologyDrChrono for UrologyCareCloud for UrologyKareo for UrologyOffice Ally for UrologyGreenway Intergy for UrologyAllscripts / Veradigm for UrologyPractice Fusion for UrologyMeditech for UrologyCerner for Urology