Why allergy and immunology calls need specialty rules
Specialty-tuned call handling for allergy and immunology practices: triage rules your clinicians define, scheduling that respects your visit types, and escalation that never sits in a queue.
Allergy Shot Scheduling
Immunotherapy visits are booked against build-up and maintenance schedules automatically.
Anaphylaxis Escalation
Any reaction description triggers immediate emergency guidance and escalation.
Seasonal Volume Spikes
Pollen season volume is absorbed without adding staff or extending hold times.
What lands in Epic
Triage happens on the call. What reaches Epic is a structured record in the place your team already works, not a voicemail someone has to transcribe.
- Read-only access to appointments via RPA or App Orchard
- Drop call summaries into In Basket or work queues
- Optional SmartForm intake for referrals
Setting it up for a allergy and immunology practice on Epic
Go-live is typically 7 to 14 days. Most of that time is spent on your rules rather than on the integration itself.
- Define reaction escalation criteria
- Load immunotherapy schedules
- Configure seasonal capacity messaging
- Confirm which Epic modules your practice uses
- Decide where each call type should land in Epic
Security and compliance
PHI handling is covered by a signed BAA before anything goes live.
- BAA-backed deployment
- Audit logging synced with Epic security
