Epic + Oncology

Epic AI Front Desk for Oncology

A oncology practice running Epic has two separate problems: the calls that never get answered, and the detail that never makes it into the chart. This covers both.

Why oncology calls need specialty rules

Protect patients during the most sensitive calls. Katie handles logistics while escalating critical symptoms quickly.

Treatment Side Effects

AI documents side effects, collects vitals, and alerts the triage nurse if needed.

Infusion Scheduling

Katie manages chair availability, pre-lab requirements, and transportation notes.

Referral + Tumor Board

Referring centers send imaging/pathology via secure channels, keeping oncology admin streamlined.

What lands in Epic

Triage happens on the call. What reaches Epic is a structured record in the place your team already works, not a voicemail someone has to transcribe.

  • Read-only access to appointments via RPA or App Orchard
  • Drop call summaries into In Basket or work queues
  • Optional SmartForm intake for referrals

Setting it up for a oncology practice on Epic

Go-live is typically 7 to 14 days. Most of that time is spent on your rules rather than on the integration itself.

  • Confirm which Epic modules your practice uses
  • Decide where each call type should land in Epic

Security and compliance

PHI handling is covered by a signed BAA before anything goes live.

  • BAA-backed deployment
  • Audit logging synced with Epic security

Other specialties on Epic

Oncology on other platforms