Epic + Dental & Oral Surgery

Epic AI Front Desk for Dental & Oral Surgery

A dental & oral surgery practice running Epic has two separate problems: the calls that never get answered, and the detail that never makes it into the chart. This covers both.

Why dental & oral surgery calls need specialty rules

Never miss emergency dental calls, sedation questions, or referral opportunities during surgeries.

True Emergency Sorting

Katie separates swelling, trauma, or post-op bleeding from routine inquiries.

Sedation Instructions

AI walks families through fasting, driver requirements, and insurance details.

Referral Capture

General dentists submit X-rays and notes to keep surgical calendars full.

What lands in Epic

Triage happens on the call. What reaches Epic is a structured record in the place your team already works, not a voicemail someone has to transcribe.

  • Read-only access to appointments via RPA or App Orchard
  • Drop call summaries into In Basket or work queues
  • Optional SmartForm intake for referrals

Setting it up for a dental & oral surgery practice on Epic

Go-live is typically 7 to 14 days. Most of that time is spent on your rules rather than on the integration itself.

  • Confirm which Epic modules your practice uses
  • Decide where each call type should land in Epic

Security and compliance

PHI handling is covered by a signed BAA before anything goes live.

  • BAA-backed deployment
  • Audit logging synced with Epic security

Other specialties on Epic

Dental & Oral Surgery on other platforms