Why dental & oral surgery calls need specialty rules
Never miss emergency dental calls, sedation questions, or referral opportunities during surgeries.
True Emergency Sorting
Katie separates swelling, trauma, or post-op bleeding from routine inquiries.
Sedation Instructions
AI walks families through fasting, driver requirements, and insurance details.
Referral Capture
General dentists submit X-rays and notes to keep surgical calendars full.
What lands in Epic
Triage happens on the call. What reaches Epic is a structured record in the place your team already works, not a voicemail someone has to transcribe.
- Read-only access to appointments via RPA or App Orchard
- Drop call summaries into In Basket or work queues
- Optional SmartForm intake for referrals
Setting it up for a dental & oral surgery practice on Epic
Go-live is typically 7 to 14 days. Most of that time is spent on your rules rather than on the integration itself.
- Confirm which Epic modules your practice uses
- Decide where each call type should land in Epic
Security and compliance
PHI handling is covered by a signed BAA before anything goes live.
- BAA-backed deployment
- Audit logging synced with Epic security