ContactBook a callGet My Score
AnswerEvery call picked up, triaged, and routed — including the ones outside office hours.
ScheduleSlots filled, cancellations backfilled, and recalls that actually go out.
IntakeDemographics, insurance, consents and history captured before the visit, not at the window.
ProcessFaxes, referrals, records and prior auth — the paperwork nobody sees and everybody drowns in.
CollectCoverage verified before the visit and balances collected after it.
GrowThe digital front door: getting found, getting booked, and getting reviewed.
ContactStaff & OperationsFront Desk Score

Phone System

MedFrontDesk.ai + 8x8

Deliver AI coverage across 8x8 Work and Contact Center without reassigning numbers.

Book a MedReception.ai demoBook a demo

Deliver AI coverage across 8x8 Work and Contact Center without reassigning numbers.

You do not need to replace 8x8 to fix how calls get answered. The AI layer sits in front of your existing setup, so extensions, recordings, and reporting keep working the way your team expects.

Setting up with 8x8

Deployment is a routing change rather than a phone-system migration. The steps below are the whole job.

  • Use 8x8 call forwarding rules to send defined intents to Katie
  • Katie completes intake, then transfers back to 8x8 agents when required
  • Dashboards show which intents stay within AI vs. humans

Compatibility notes

What carries over from your current 8x8 configuration, and what to check before you start.

  • Supports E911 + compliance requirements
  • Integrates with 8x8 analytics for SLA tracking

What stays exactly as it is

Practices worry that adding an AI layer means rebuilding telephony. It does not. 8x8 keeps doing what it does.

  • Your existing numbers and extensions
  • Call recording and analytics you already rely on
  • Hunt groups and internal transfer paths
  • Your current contracts and hardware

What to measure after go-live

Agree the numbers before you switch anything on, so the effect of the 8x8 layer is visible rather than anecdotal.

  • Answer speed and abandoned-call rate
  • Share of calls resolved without staff involvement
  • Staff hours returned to in-person work
  • Booking and no-show rate movement

Rollout checklist

  • Confirm your 8x8 plan and admin access.
  • Decide which numbers or queues to route first.
  • Mirror your current auto-attendant options.
  • Define where calls return to after handling.
  • Test end to end before cutting the main line over.

Frequently asked questions

Do we have to leave 8x8?

No. This layers on top of 8x8; your numbers, extensions, and contracts stay where they are.

Can we start with one queue?

Yes, and most practices should. Route one line or queue first, confirm behavior, then expand.

What happens to call recordings?

Existing recording and analytics continue to work. Handled calls are also logged with structured outcomes.

Keep going on MedReception.ai

MedFrontDesk.ai is the playbook library. MedReception.ai is the platform that runs it.

Book a MedReception.ai demo

Live walk-through with pricing revealed in the first 10 minutes.

Check EMR + phone integrations

Connect Katie to Epic, Athena, eCW, and 2,000+ other tools.

Read MedReception.ai success stories

See how real practices removed hold queues and won back staff time.

Part of AnswerEvery call picked up, triaged, and routed — including the ones outside office hours.See the whole pillar →

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