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AnswerEvery call picked up, triaged, and routed — including the ones outside office hours.
ScheduleSlots filled, cancellations backfilled, and recalls that actually go out.
IntakeDemographics, insurance, consents and history captured before the visit, not at the window.
ProcessFaxes, referrals, records and prior auth — the paperwork nobody sees and everybody drowns in.
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Phone System

MedFrontDesk.ai + Cisco BroadWorks

Enhance BroadWorks carriers with intent-aware routing and transcripts.

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Enhance BroadWorks carriers with intent-aware routing and transcripts.

You do not need to replace Cisco BroadWorks to fix how calls get answered. The AI layer sits in front of your existing setup, so extensions, recordings, and reporting keep working the way your team expects.

Setting up with Cisco BroadWorks

Deployment is a routing change rather than a phone-system migration. The steps below are the whole job.

  • Provision a trunk to MedFrontDesk.ai
  • Katie answers, categorizes, and returns calls to hunt groups
  • Analytics map back to BroadWorks call detail records

Compatibility notes

What carries over from your current Cisco BroadWorks configuration, and what to check before you start.

  • Cisco, Metaswitch, and CLEC partners supported

What stays exactly as it is

Practices worry that adding an AI layer means rebuilding telephony. It does not. Cisco BroadWorks keeps doing what it does.

  • Your existing numbers and extensions
  • Call recording and analytics you already rely on
  • Hunt groups and internal transfer paths
  • Your current contracts and hardware

What to measure after go-live

Agree the numbers before you switch anything on, so the effect of the Cisco BroadWorks layer is visible rather than anecdotal.

  • Answer speed and abandoned-call rate
  • Share of calls resolved without staff involvement
  • Staff hours returned to in-person work
  • Booking and no-show rate movement

Rollout checklist

  • Confirm your Cisco BroadWorks plan and admin access.
  • Decide which numbers or queues to route first.
  • Mirror your current auto-attendant options.
  • Define where calls return to after handling.
  • Test end to end before cutting the main line over.

Frequently asked questions

Do we have to leave Cisco BroadWorks?

No. This layers on top of Cisco BroadWorks; your numbers, extensions, and contracts stay where they are.

Can we start with one queue?

Yes, and most practices should. Route one line or queue first, confirm behavior, then expand.

What happens to call recordings?

Existing recording and analytics continue to work. Handled calls are also logged with structured outcomes.

Keep going on MedReception.ai

MedFrontDesk.ai is the playbook library. MedReception.ai is the platform that runs it.

Book a MedReception.ai demo

Live walk-through with pricing revealed in the first 10 minutes.

Check EMR + phone integrations

Connect Katie to Epic, Athena, eCW, and 2,000+ other tools.

Understand MedReception.ai security

Third-party HIPAA verification and audit-ready controls.

Part of AnswerEvery call picked up, triaged, and routed — including the ones outside office hours.See the whole pillar →

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