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AnswerEvery call picked up, triaged, and routed — including the ones outside office hours.
ScheduleSlots filled, cancellations backfilled, and recalls that actually go out.
IntakeDemographics, insurance, consents and history captured before the visit, not at the window.
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ContactStaff & OperationsFront Desk Score

Phone System

MedFrontDesk.ai + Unknown Carrier

Not sure who provides your phones? Katie still layers in after we run a carrier lookup and SIP handoff.

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Not sure who provides your phones? Katie still layers in after we run a carrier lookup and SIP handoff.

You do not need to replace Unknown / custom PBX to fix how calls get answered. The AI layer sits in front of your existing setup, so extensions, recordings, and reporting keep working the way your team expects.

Setting up with Unknown / custom PBX

Deployment is a routing change rather than a phone-system migration. The steps below are the whole job.

  • Identify carrier via CNAM lookup
  • Forward numbers or port to MedFrontDesk.ai
  • Document escalation map for legacy phones

Compatibility notes

What carries over from your current Unknown / custom PBX configuration, and what to check before you start.

  • Supports analog, SIP, PRI, and cellular forwarding

What stays exactly as it is

Practices worry that adding an AI layer means rebuilding telephony. It does not. Unknown / custom PBX keeps doing what it does.

  • Your existing numbers and extensions
  • Call recording and analytics you already rely on
  • Hunt groups and internal transfer paths
  • Your current contracts and hardware

What to measure after go-live

Agree the numbers before you switch anything on, so the effect of the Unknown / custom PBX layer is visible rather than anecdotal.

  • Answer speed and abandoned-call rate
  • Share of calls resolved without staff involvement
  • Staff hours returned to in-person work
  • Booking and no-show rate movement

Rollout checklist

  • Confirm your Unknown / custom PBX plan and admin access.
  • Decide which numbers or queues to route first.
  • Mirror your current auto-attendant options.
  • Define where calls return to after handling.
  • Test end to end before cutting the main line over.

Frequently asked questions

Do we have to leave Unknown / custom PBX?

No. This layers on top of Unknown / custom PBX; your numbers, extensions, and contracts stay where they are.

Can we start with one queue?

Yes, and most practices should. Route one line or queue first, confirm behavior, then expand.

What happens to call recordings?

Existing recording and analytics continue to work. Handled calls are also logged with structured outcomes.

Keep going on MedReception.ai

MedFrontDesk.ai is the playbook library. MedReception.ai is the platform that runs it.

Book a MedReception.ai demo

Live walk-through with pricing revealed in the first 10 minutes.

Get a personalized MedReception.ai assessment

Share your call profile; engineering responds with a 48-hour rollout plan.

Check EMR + phone integrations

Connect Katie to Epic, Athena, eCW, and 2,000+ other tools.

MedReception.ai don’t-know-your-VoIP guide

Learn how the main platform diagnoses carriers fast.

Part of AnswerEvery call picked up, triaged, and routed — including the ones outside office hours.See the whole pillar →

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