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AnswerEvery call picked up, triaged, and routed — including the ones outside office hours.
ScheduleSlots filled, cancellations backfilled, and recalls that actually go out.
IntakeDemographics, insurance, consents and history captured before the visit, not at the window.
ProcessFaxes, referrals, records and prior auth — the paperwork nobody sees and everybody drowns in.
CollectCoverage verified before the visit and balances collected after it.
GrowThe digital front door: getting found, getting booked, and getting reviewed.
ContactStaff & OperationsFront Desk Score

Phone System

MedFrontDesk.ai + Twilio

For teams already on Twilio, drop AI into your programmable voice flows without rewriting applications.

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For teams already on Twilio, drop AI into your programmable voice flows without rewriting applications.

You do not need to replace Twilio SIP / Elastic SIP Trunking to fix how calls get answered. The AI layer sits in front of your existing setup, so extensions, recordings, and reporting keep working the way your team expects.

Setting up with Twilio SIP / Elastic SIP Trunking

Deployment is a routing change rather than a phone-system migration. The steps below are the whole job.

  • Point Twilio Studio or Voice Trunk to MedFrontDesk.ai
  • Katie handles conversation, then returns call to Twilio when human escalation is needed
  • Use Twilio webhooks to archive transcripts or trigger alerts

Compatibility notes

What carries over from your current Twilio SIP / Elastic SIP Trunking configuration, and what to check before you start.

  • Supports Studio, Flex, and Elastic SIP

What stays exactly as it is

Practices worry that adding an AI layer means rebuilding telephony. It does not. Twilio SIP / Elastic SIP Trunking keeps doing what it does.

  • Your existing numbers and extensions
  • Call recording and analytics you already rely on
  • Hunt groups and internal transfer paths
  • Your current contracts and hardware

What to measure after go-live

Agree the numbers before you switch anything on, so the effect of the Twilio SIP / Elastic SIP Trunking layer is visible rather than anecdotal.

  • Answer speed and abandoned-call rate
  • Share of calls resolved without staff involvement
  • Staff hours returned to in-person work
  • Booking and no-show rate movement

Rollout checklist

  • Confirm your Twilio SIP / Elastic SIP Trunking plan and admin access.
  • Decide which numbers or queues to route first.
  • Mirror your current auto-attendant options.
  • Define where calls return to after handling.
  • Test end to end before cutting the main line over.

Frequently asked questions

Do we have to leave Twilio SIP / Elastic SIP Trunking?

No. This layers on top of Twilio SIP / Elastic SIP Trunking; your numbers, extensions, and contracts stay where they are.

Can we start with one queue?

Yes, and most practices should. Route one line or queue first, confirm behavior, then expand.

What happens to call recordings?

Existing recording and analytics continue to work. Handled calls are also logged with structured outcomes.

Keep going on MedReception.ai

MedFrontDesk.ai is the playbook library. MedReception.ai is the platform that runs it.

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Live walk-through with pricing revealed in the first 10 minutes.

Check EMR + phone integrations

Connect Katie to Epic, Athena, eCW, and 2,000+ other tools.

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Share your call profile; engineering responds with a 48-hour rollout plan.

Part of AnswerEvery call picked up, triaged, and routed — including the ones outside office hours.See the whole pillar →

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