ContactBook a callGet My Score
AnswerEvery call picked up, triaged, and routed — including the ones outside office hours.
ScheduleSlots filled, cancellations backfilled, and recalls that actually go out.
IntakeDemographics, insurance, consents and history captured before the visit, not at the window.
ProcessFaxes, referrals, records and prior auth — the paperwork nobody sees and everybody drowns in.
CollectCoverage verified before the visit and balances collected after it.
GrowThe digital front door: getting found, getting booked, and getting reviewed.
ContactStaff & OperationsFront Desk Score

ModMed + Telehealth-First Clinics

ModMed AI Front Desk for Telehealth-First Clinics

A telehealth-first clinics practice running ModMed has two separate problems: the calls that never get answered, and the detail that never makes it into the chart. This covers both.

Book a demoTelehealth-First Clinics on MedReception.ai

Why telehealth-first clinics calls need specialty rules

Digital-first clinics still need phone support. Katie coordinates virtual visits, device setup, and escalations around the clock.

Virtual Onboarding

Patients receive device setup instructions, portal access, and consent walkthroughs.

Escalation to Human Clinicians

Katie can loop in the appropriate telehealth clinician when a human touch is required.

Rx + Lab Coordination

AI routes lab orders, refill requests, and prior auth data without manual follow-up.

What lands in ModMed

Triage happens on the call. What reaches ModMed is a structured record in the place your team already works, not a voicemail someone has to transcribe.

  • Appointment creation via ModMed API
  • Custom intake forms mirrored in Katie
  • Secure transcript storage with ModMed tokens

Setting it up for a telehealth-first clinics practice on ModMed

Go-live is typically 7 to 14 days. Most of that time is spent on your rules rather than on the integration itself.

  • Confirm which ModMed modules your practice uses
  • Decide where each call type should land in ModMed

Run this on MedReception.ai

MedFrontDesk.ai documents the playbook. MedReception.ai is the platform that runs it in your practice.

Telehealth-First Clinics coverage

The specialty page on the platform site.

EMR integrations

How ModMed connects end to end.

Pricing

Transparent tiers, HIPAA-ready coverage included.

Book a demo

Walk through your own call scenarios live.

Other specialties on ModMed

ModMed for OrthopedicsModMed for PediatricsModMed for Urgent CareModMed for CardiologyModMed for GastroenterologyModMed for Behavioral HealthModMed for DermatologyModMed for NeurologyModMed for UrologyModMed for OncologyModMed for EndocrinologyModMed for OphthalmologyModMed for Dental & Oral SurgeryModMed for Physical TherapyModMed for Multi-Specialty GroupsModMed for OB-GYNModMed for ENT and OtolaryngologyModMed for Allergy and ImmunologyModMed for Pain ManagementModMed for NephrologyModMed for RheumatologyModMed for PodiatryModMed for Sleep Medicine

Telehealth-First Clinics on other platforms

Epic for Telehealth-First ClinicsAthenahealth for Telehealth-First ClinicseClinicalWorks for Telehealth-First ClinicsNextGen for Telehealth-First ClinicsAdvancedMD for Telehealth-First ClinicsDrChrono for Telehealth-First ClinicsCareCloud for Telehealth-First ClinicsKareo for Telehealth-First ClinicsOffice Ally for Telehealth-First ClinicsGreenway Intergy for Telehealth-First ClinicsAllscripts / Veradigm for Telehealth-First ClinicsPractice Fusion for Telehealth-First ClinicsMeditech for Telehealth-First ClinicsCerner for Telehealth-First Clinics